F.A.Q.
YOUR ORDER
Can I cancel / Change my order?
We can change your order up to an hour after it has been placed without charge. You can still cancel the order after an hour but the shipping cost cannot be refunded. See our Terms and Conditions. And please don't complain, it's mainly a loss for us!
How can I track my order?
We'll provide tracking information in your email after it has been processed and shipped. Everything will be in there! We promise - so be patient :)
What should I do if there is a problem with my order?
Write us at support[country-code]@tossit(dot)game and we'll help! For the USA, remplace [country-code] by US, for france by FR, Germany by DE, etc.
Our logistics ninjas will be right on it to make sure that your order is fixed and ready to be shipped right to you.
What if I didn't create an account with my order?
We’ve got your back. You can simply create your account on our site (with the same email address) and the system will find you in the matrix. Your previous order will then be linked to your new account.
This is the start of a great friendship.
Should I use social media to solve my issue?
No, no, no, and NO. Should we say it once more? Here we go: no. Please reach out to us at 👉 support[country-code]@tossit(dot)game
For the USA, remplace [country-code] by US, for france by FR, Germany by DE, etc.
Can I get an invoice?
Yes. Make an account and you'll have access to your online invoices. It's as easy as 1,2,3.
SHIPPING & RETURNS
How long will it take to get my order?
Depending on your country, shipping takes 3-14 days to arrive. You can also order on Amazon and take advantage of their Prime shipping. We also have a page that goes into more detail.
Can I find you in a store?
Of course, the list is growing fast around the world. The pickup point list and point sales is available and up to date on this page.
By the way, if you are a retailer and want to distribute us anywhere around the world, please fill in this form.
Can I return an order for any reason?
Within the delay of fourteen days after getting the delivery confirmation, yes. The shipping cost won't be refunded as we mentioned it in our T&Cs.
Please read carefully the info on returns here.
PRODUCTS & RULES
What makes your TOSSIT better than the knockoffs?
There is Champagne and then there is sparkling wine. TOSSIT is a cut above every other imposter suction cup dart sold online because Gaetan with the help of Etienne, two engineers from "elite schools of Engineering", pulled together to design, test and invent the TOSSIT darts. Gaetan put his blood, sweat and tears into the physics, chemistry and the aerodynamics of the product. He tested over a dozen different versions.
The long and technical answer:
So, all in all, we started from scratch, designed and tested 12 versions. In the meantime, we bought different dart and suction cup versions online, tried them as well, and roceeded to a battery of tests we won’t reveal here. We finally came up with a “cahier des charges” to follow to produce a piece that:
- allows the player to master the throw very fast
- is reliable throw after throw in terms of behaviour and performance
- is easy to “understand” so you can learn from it and improve your skill
- lasts in time (over a lifetime actually)
- is produced as close as possible to Europe (Turkey) for the European market
- contains NO PLASTIC AT ALL and used the 2nd most abundant element in the Earth’s crust
- is chemical free
BUT that’s not all.
Focusing on the product is great. That’s the bare minimum, right? We went beyond, we develop a whole universe around TOSSIT (first examples, our outfits, the events) and we provide the best human customer service we can.
Final thought: why TOSSIT and not the other?
There is RedBull and the others, there is CocaCola and the others, there is Adobe and the others. Don't fall for the cheap knockoffs!
I struggle to throw
Find technical advice and videos here on how to toss and play the game. You can also follow us on social media to watch some of the best players in the world.
Links are in the footer.
I don't know how to aim
The biggest part about aiming is the form. Make sure your toes are pointed toward where you are throwing and follow through. For more information on how to throw go to our instructional How To Toss. Also, practice makes perfect - so just keep throwing everyday and you'll figure it out.
I lost a TOSSIT dart (My Dog ate it)
Don't worry, you're not alone. You can order replacements on our shop page. Remember to close the window BEFORE you throw next time. 🤷
Also, feed your dog. They shouldn't be eating TOSSIT darts.
Suction cups stick less after a few tosses
Admit it, you haven't dusted or cleaned in a little while (you're not alone 🙄) so it's normal. Silicone is a pretty magical material that collects dust or hair from our awesome 4-legged friends. 🐶 You need to wipe/clean the suction cup from time to time to restore its original adhesive power. You can also put them in the dishwasher for a complete cleaning.
Is silicone organic?
What?! No idea, but it complies with the 1935/2004/EC European regulation on silicone products (much more restrictive than in the US). For Germany, it meets the standards of the LFGB (Lebensmittel-, Bedarfsgegenstände-und Futtermittelgesetzbuch). Gesundheit! Bless you.
Questions about a particular situation during a game
You can read more on the rules of the game here. If it's not covered there, take a pic and send it to us on our social media. We'll help you sort it out.
PRICE & OFFERS
Do you have a coupon for me?
Nooooo, but we have some delicious cookies. Want one? 🍪
Is it possible to get a tossit set at a lower price?
Yes and here is how:
- Subscribe our newsletter, 5 to 15% off (on the already reduced price)
- Pre-order your game to enjoy up to 40% off
- Join us when we go live on social media, there are several sets to win
- Buy multiple sets at once to lower the cost per item
I find your product a bit expensive.
Here is a secret, we could have made it half as expensive by:
- Not spending so much time on design / testing
- Choosing the manufacturer who is the least concerned about its environmental impact
- Choosing another material than silicone with a much higher environmental impact
- By making it 2 or 3 times smaller as we can see pale copies here and there
- By choosing a packaging with plastic
- By choosing a low-cost shipping service without the insurance that you
finally receive your order. What do you want? A cheap product with no
guarantee, a more expensive one that will be delivered? - By providing no customer service
We did not do it to ensure an excellent quality of play and to minimise the environmental impact of TOSSIT darts. We spare no expense on quality.
I want to order more than 10 units - is there a discount?
Are you also getting ready for the Los Angeles 2028 Olympic Games?
Fill this form, we will see what we can do to support your future club / league in its preparation.
FAQ updated on September 16, 2024
